Posts Tagged ‘Hospice’

Striking a Balance: Emotive Websites that are Usable

During an internal creative review meeting for a hospice website this week, I heard something that I never thought I would hear: “That call-to-action is too strong.” You could almost hear the wheels start spinning in everyone’s mind.

After discussing the call-to-action further, we realized that the problem wasn’t the CTA itself, but an unbalanced execution.

Half of the room thought that the website was not emotionally branded enough and the CTA was too much, too soon. They believed it needed to be about the connection first and foremost. The other half of the room agreed that the emotional branding was very important, but that the usability of the site needed to come first.

They’re both right. We just needed to strike a better balance. Continue reading »